|Standard [UK Only] (2-3 working days estimated)||£4.95|
|Express Delivery [UK Only] (1-2 working days estimated)||£6.75|
|Next Day by 1pm [UK Only] (Mon-Fri)||£12.95|
|Next Day by 1PM UK Only (Not Saturday)||£12.75|
|Next Day by 10.30 AM UK Only (Not Saturday)||£19.95|
|Saturday Delivery by 5PM (UK Only)||£14.95|
|Saturday Delivery by 1PM (UK Only)||£19.95|
|Saturday by 10.30 AM (UK Only)||£24.95|
|Republic of Ireland Express Delivery (3-5 days)||£12.95|
|Standard EU Delivery (4-6 days minimum)||£19.50|
|Standard Worldwide Delivery (3-10 days minimum)||£35.00|
|Opening Hours||Clapham Store|
|Opening Hours||Sutton Store|
268-274, Lavender Hill
Clapham Junction, London SW11 1LJ020 8661 7323
|Opening Hours||Croydon Store|
Online Sales is openMonday - Friday
between 9:30 AM and 4:30 PM
Please note that retail stores are unable to help with online or delivery queries. Online orders cannot be collected from our retail stores.
In order for us to process your purchases, we will need the following information:
We will use your personal data in accordance with the Data Protection Act (1998). We will not email you in the future unless you have given us your consent except loyalty discount offers or feedback of our service.
Your Credit/Debit card details will not be required by us: Globalpay will process the payment on our behalf and will notify us when your payment has been made. Please see their terms and conditions.
All product prices and delivery charges are inclusive of VAT. The price you see at checkout will be the price you pay.
The manufacturers may change product specifications, or we may not be able to supply the required product. In such cases, we will contact you to arrange for alternatives, and only proceed after confirmation.
All goods must be paid for prior to dispatch. Payment can be made by Credit/Debit Cards via Globalpay or PayPal account. We will only charge you for the goods dispatched to you. Any order paid by PayPal with pending payment status will be delivered only after payment confirmed by PayPal.
Any order placed before 1pm Monday to Friday is sent on the same day and will be delivered according to the delivery method chosen. Orders made after 1pm may be sent on the same day or else on the following working day. The delivery times are as follows:
A Saturday Delivery order must be placed before 1pm on Friday.Please note : Saturday delivery is not available for UK Highlands and Islands.
For any other delivery option, including outside the United Kingdom, please contact us via our Contact page, or phone us, Monday to Friday between 10am and 5pm.
Your rights to return goods are protected under the EU Distance Selling Directive. Our return policies are as follows:
You can find a model cancellation form here.
All goods purchased from us online may be returned for a refund within 14 days from receipt of goods.
Before sending the parcel back to us, please contact our customer services via telephone, email or contact us form. You will be asked for the reason for the return and whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include the order/invoice number with your parcel when sending it back to us as failure to do so may result in delay of any refund.
The goods must be returned to us at the address on the bottom of your invoice for refund within 14 calendar days from notification of the return. The refund will be issued to the original payment method within 14 calendar days of receipt or proof of sending- see 4 below. Stockings, tights, leggings, panties, wigs, wig caps, eyelashes and contact lenses adhere to our strict hygiene policy and we ask our customers not to open or try on any of these products until you are happy it suits your needs. The packaging will need to be unopened and, without exception, not tried on or tested. Any items returned might not be refunded if found to have been worn or used.
May we please ask you to additionally note:
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us
Should a product be faulty, not fit for purpose or not meet its description please let us know as soon as possible via email. Where we are advised of this within 30 calendar days after you have received the item, we will happily provide you with a full refund, replacement or if possible a repair of the product.
Where we are advised of this after 30 days you may be entitled to redress including a repair or replacement. If you advise us of the problem within six months of delivery, it is assumed that the defect was there at the time of delivery, unless it can be shown otherwise or unless this assumption is inconsistent with the circumstances (for example, obvious signs of misuse). If more than six months have passed, you must prove the defect was there at the time of delivery.
Before sending a parcel back to us, please send us an email firstname.lastname@example.org You will be asked for the reason for the return plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available.
We will inspect returned goods and honour our legal obligations. We are sorry but we may not be able to offer redress such as a refund, repair or replacement until the original is returned.
If goods are of satisfactory quality, fit for purpose and meet their description (for example returned as damaged but where there are clear signs of misuse), and if you have not returned them as part of your 14 day cancellation period as explained above, then we are not legally obliged to offer any redress. We will inform you if this applies because in such cases we are happy to re-ship items back to you. Unless you tell us that you want the goods sent back to you, the goods will be destroyed within 91 calendar days from their receipt back to us.
The European Online Dispute Resolution platform can be used if you are unhappy with how we have dealt with you https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ENThe contact email address is email@example.com.
If your goods don't arrive within 7 days of your order, please notify us, as claims need to be made within 10 working days of despatch.
For further information, or any other query, please see our Contact Us page.